Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). During peak seasons, processing may take slightly longer.

Delivery Times

• United States: 7–12 business days after processing.
• International: we ship worldwide. Delivery times vary by destination, and estimated shipping options are shown at checkout.

Delivery times are estimates and are not guaranteed. Carrier delays, weather, and customs processing can occasionally extend delivery.

Shipping Rates

Shipping costs, if any, are calculated and shown at checkout before you complete your order.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Tracking may take 24–48 hours to update.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or fees charged by the destination country. These charges are the customer's responsibility and are not included in the order total.

Incorrect Addresses

Please double-check your shipping address at checkout. We're not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, email us right away, and we'll do our best to update it before your order ships.

Lost or Delayed Packages

If your order hasn't arrived within the estimated delivery window, or tracking shows it as delivered but you can't find it, contact us at shopproductmarket@gmail.com, and we'll help resolve it.

Damaged Orders

If your order arrives damaged, email us within 7 days of delivery with photos, and we'll make it right. See our Refund Policy for details.