30-Day Returns

We want you to love what you ordered. If you're not satisfied, you can request a return within 30 days of delivery.

Eligibility

• Items must be unused, in the same condition you received them, and in their original packaging.
• Proof of purchase (your order number) is required.
• Gift cards and items marked as final sale cannot be returned.

How to Start a Return

Email us at shopproductmarket@gmail.com with your order number and the reason for your return. We'll reply with return instructions and the return address. Items sent back without first contacting us will not be accepted.

Return Shipping

• Change of mind: the customer is responsible for return shipping costs. Original shipping fees are non-refundable.
• Damaged, defective, or incorrect items: we cover the cost. Please contact us within 7 days of delivery with photos of the item and packaging, and we'll send a replacement or issue a full refund.

We recommend using a trackable shipping service for returns, as we can't guarantee we'll receive your item.

Refunds

Once your return is received and inspected, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

International Returns

International customers are responsible for return shipping costs and any customs duties or taxes on returned items, except for damaged, defective, or incorrect items.

Questions

Contact us anytime at shopproductmarket@gmail.com.